A. Orders from Greece 

Free shipping cost for orders above 150,00 €. For orders below 150,00 €, the delivery cost is 5,00 €.

B. Orders from E.U. countries, INCLUDING FRANCE

Free shipping cost for orders above 300,00 €. For orders below 300,00 €, the delivery cost is 20,00 €.

C. Orders from non-E.U. countries

Free shipping cost for orders above 500,00 €. For orders below 500,00 €, the delivery cost is €35,00 €.

ATTENTION

For non-E.U. countries (Category C), the product’s custom clearance is an extra cost charged to the recipient. Custom clearance charges vary depending on the applicable taxes of each country.

Our Customers Service Department will inform you about the total cost of your purchase, via email.

All prices displayed on our website include VAT. Products in www.zolotas.gr and www.zolotasjewelry.com, include the Greek VAT, whereas, products of our French website: www.zolotas.fr, include the French VAT.All prices displayed on our website include VAT. Products in www.zolotas.gr and www.zolotasjewelry.com, include the Greek VAT, whereas, products of our French website: www.zolotas.fr, include the French VAT.

After completing the ‘order process’ you will receive an automated confirmation email, which will provide you with all the necessary information regarding your order. You will also receive a second email containing useful information regarding dispatch and delivery. 

The delivery time is estimated to be 7 to 15 working days.

You have the right to ask for a refund and to return a product, strictly within 14 days, counting from the date you have received your order. 

By requesting a refund you will be charged with:

• The shipping cost

• The insurance cost

• The product clearance cost (regarding non-E.U. Countries)

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

Refund Process:

1. Contact the Zolotas e-Shop Customer Service by email at [email protected] or by calling (+30) 210 9228898 within the above period of 14 days.

2. The Customer Service Department will send you the ‘withdrawal form’.

3. Send us back the above form completed via Fax at (+30) 2109230937 or email at [email protected]. 

Refund is accepted only if each product you wish to return:

1. Is in the same excellent condition as delivered, untouched and unused, inside the Zolotas packaging. 

2. Has been received, checked and approved by the company.

3. Is accompanied by the original receipt and all other documents of purchase.

For purchases made through our website: www.zolotas.fr  

Refund Process:

1. Contact the Zolotas e-Shop Customer Service by email at [email protected] or by calling (+33) 171183268 within the above period of 14 days.

2. The Customer Service Department will send you the ‘withdrawal form’.

3. Send us back the above form completed via email at [email protected].  

Refund is accepted only if each product you wish to return:

1. Is in the same excellent condition as delivered, unused, inside the Zolotas packaging. 

2. Has been received, checked and approved by the company.

3. Is accompanied by the original receipt and all other documents of purchase.

If all the above conditions are fulfilled, the refund will be sent to you within 30 days, counting from the date of validation of return. 

When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.

Can I exchange the order I received?

You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order. 

By requesting an exchange you will be charged with:

• The shipping cost

• The insurance cost

• The product clearance cost (regarding non-E.U. Countries)

If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases.

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

Return Process:

1. Contact the Zolotas e-Shop Customer Service, by sending an email at [email protected] or by calling (+30) 210 9229905, within the above period of 30 days.

2. The Customer Service Department will send you the ‘Return of Products’ form.

3. Send us back the above form, completed via Fax at (+30) 2109230937 or email at [email protected]. 

For purchases made through our website: www.zolotas.fr

Return Process:

1. Contact the Zolotas e-Shop Customer Service, by sending an email at [email protected] or by calling (+33) 171183268, within the above period of 30 days.

2. The Customer Service Department will send you the ‘Return of Products’ form.

3. Send us back the above form, completed via email at [email protected]. 

Returns are accepted only if each product you wish to return:

1. Is in the same excellent condition as delivered, untouched and unused, inside the Zolotas packaging. 

2. Have been received, checked and approved by the company.

3. Are accompanied by the original purchase receipt and all other documents.

When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.

Change of already returned products will not be allowed.

Make sure that you have entered your e-mail address correctly and that you have followed all steps as required. If the problem still occurs, please contact us at (+30) 210 9228898 or at [email protected], or at [email protected] if you wish to get a French reply.

The Courier Companies that we collaborate with are:

For all countries (except Greece): DHL/FedEx

For France: Courier

For Greece: Geniki Taxydromiki

You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order. 

By requesting an exchange you will be charged with:

• The shipping cost

• The insurance cost

• The product clearance cost (regarding non-E.U. Countries)

If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases.

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

Return Process:

1. Contact the Zolotas e-Shop Customer Service, by sending an email at [email protected] or by calling (+30) 210 9229905, within the above period of 30 days.

2. The Customer Service Department will send you the ‘Return of Products’ form.

3. Send us back the above form, completed via Fax at (+30) 2109230937 or email at [email protected]. 

For purchases made through our website: www.zolotas.fr

Return Process:

1. Contact the Zolotas e-Shop Customer Service, by sending an email at [email protected] or by calling (+33) 171183268, within the above period of 30 days.

2. The Customer Service Department will send you the ‘Return of Products’ form.

3. Send us back the above form, completed via email at [email protected]. 

Returns are accepted only if each product you wish to return:

1. Is in the same excellent condition as delivered, untouched and unused, inside the Zolotas packaging. 

2. Have been received, checked and approved by the company.

3. Are accompanied by the original purchase receipt and all other documents.

When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.

Change of already returned products will not be allowed.

For your very own convenience, we suggest the following payment methods for your purchases:

A.      Credit Card

B.      Bank Deposit

C.      Paypal

D.      Cash On Delivery (only for orders delivered to Greece)

(For more information please read the TERMS OF USE here)

Orders and shipping are made to most countries. Contact us at [email protected] for more information, or at [email protected] if you wish to get a French reply.

You can cancel your order only in the two following cases:

1. Before completing and verifying your order 

Through the online order process you can go to “My Shopping Bag” and click on the ‘X button (Remove).

1.       After completing your order, ONLY IF it has not yet been dispatched*

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

Please contact us at (+30) 210 9228898 and request the product’s cancelation.

*The dispatch date will be announced to you at the order’s confirmation email.

For purchases made through our website: www.zolotas.fr

Please contact us at (+33) 171183268 and request the product’s cancelation.

*The dispatch date will be announced to you at the order’s confirmation email.

Yes, orders can be delivered to the address of your selection. You may add your personal address to the payment process and then choose another ‘delivery address’ on the confirmation step of your order (when wishing to offer someone a gift).

Please make sure to enter the right billing and shipping addresses.