The ZOLOTAS House is pleased to announce the release of its new e-shop, which works on a multistore environment with three different domain names: 1. www.zolotas.gr    2. www.zolotas.fr   3. www.zolotasjewelry.com, in order to be able to better serve the different needs of every country.  The multistore is owned and edited by ZOLOTAS JEWELERS S.A. and has its registered office at 26 Kallirois Avenue, 117 43 Athens, Greece, with the Trade Register Number: 18431/01/Β/658 and the VAT Registration Number: EL094248785. All web-transactions of www.zolotas.gr and www.zolotasjewelry.com, appertain to the company just mentioned. Whereas, web-transactions of www.zolotas.fr, appertain to LA CHRYSOTHEQUE SAS, which is registered at 3 Rue Miromesnil, 75008, Paris with a VAT Registration Number: FR 83812 721 637.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS MULTISTORE. By using these websites, users signify their assent and agreement to these terms. If you do not agree to these terms you should immediately discontinue any use of this multistore.

You will find below all the detailed sections concerning the Terms and Conditions of Use of the Zolotas House’s official multistore.

ZOLOTAS JEWELERS S.A. owns the intellectual property rights, including copyright, or has acquired all the necessary licenses. ZOLOTAS JEWELERS S.A. has created this multistore to provide information about the company and products for personal use. Users are not authorized to sell, reproduce, distribute, display or publicly perform any text, graphics, images, logos, videos, multimedia or the selection and compilation of the contents of the site.

All content on this multistore including but not limited to, trademarks, copyright and all other intellectual property rights, is property of the company. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, fully or partially, for any purpose without our prior written consent.

You cannot modify any material or information on this website for any purpose other than personal, non-commercial. ZOLOTAS JEWELERS S.A. reserves the right to use for its own purposes any material provided through this website, including text and images, even for editorial purposes. All contents of this website are licensed for use by ZOLOTAS JEWELERS S.A. 

ZOLOTAS JEWELERS S.A. uses its best endeavors to ensure that the information provided is accurate, complete and always up to date.

ZOLOTAS JEWELERS S.A. does not warrant the accuracy or completeness of all information contained on this official multistore, nor guarantee that the use of its website will be uninterrupted, error-free, virus-free or that any error will be automatically corrected.

ZOLOTAS JEWELERS S.A. can guarantee to inform its customers on time, about non availability of its products, or any delay that may occur to a customer’s order. 

ZOLOTAS JEWELERS S.A. reserves the right to modify the Terms & Conditions from time to time. By using the multistore after an announced modification of these Terms & Conditions, you automatically agree to the new Terms & Conditions. Thus, we encourage you to visit these Terms & Conditions regularly to ensure that you are fully aware of them.

ZOLOTAS JEWELERS S.A. acknowledges the importance of the security of your personal data and your online transactions and takes all necessary steps to ensure maximum safety, with the most modern and advanced methods. All information related to your personal information and your transactions are secure and confidential.

In general, use of our multistore can be made without the need of giving us any personal information.  However, depending on the type of service you wish to use, we may collect the following information: 

1.       For an Account Registration - Contact information including your name, surname, email address, telephone number, Fax, postal address and postal code.

The method used to ensure your privacy when logging in is called “Customer Identification”.

There are two codes to identify every customer:

a.       His/Her username or e-mail

b.      His/Her personal password

Every time you access your account with these security entries, you are in a secure environment regarding all your personal information provided. The only one with access to this information is you. Kindly consider yourself responsible for the confidentiality of these security entries. 

ZOLOTAS JEWELERS S.A. can delete your personal information anytime, after your request.

2.       For an online Purchase - Billing information, transaction and credit card information (should you make a purchase via credit card)

ZOLOTAS JEWELERS S.A does not share/distribute/make available your personal information to any third parties. ZOLOTAS JEWELERS S.A. takes all possible measures to protect your personal information.

However, there is always a risk when using internet websites, thus, we cannot fully ensure the protection of your personal information.

By submitting your personal information to our server, you guarantee that the information is true, legal or in any means unsuitable.

We inform you that once you subscribe to our website you automatically consent to receive our latest updates and news (newsletters) via email. If you wish to stop receiving our newsletters please contact the Department of Customer Service at [email protected] via e-mail.

In order to help you search and purchase products of our websites, we have created a very simple process: You may use the search button to find very easily the products you desire. If you wish to purchase a product and make an order you may choose the most convenient payment method and fill the order’s form.

After completing the ‘order process’ you will receive an automated confirmation email, which will provide you with all the necessary information regarding your order. You will also receive a second email containing useful information regarding dispatch and delivery.

In case any pending issues should arise, we will send you an e-mail or contact you at the telephone you will have registered. To this end, we highly recommend you to inform us of any changes regarding your contact information while your order is still pending, to make sure you receive all e-mails and to keep all e-mails during the order process.

ZOLOTAS JEWELERS S.A. reserves the right to cancel any order due to no availability or elimination of a product.  

All prices shown on the product pages of the website include VAT. Products in www.zolotas.gr and www.zolotasjewelry.com, include the Greek VAT, whereas, products of our French website: www.zolotas.fr, include the French VAT. ZOLOTAS JEWELERS S.A. reserves the right to modify the price ​​of its products at any time without prior notice. The prices of the Zolotas House are the same at all sales points (stores and online stores). The Zolotas House may modify the price of a product after modifications on one or more of its natural characteristics, such as size. ZOLOTAS JEWELERS S.A. will use its best endeavors to verify the accuracy of any information written on its official website, concerning product prices and descriptions. However, it makes no warranties in relation to the accuracy, reliability and completeness of such information. Despite our best efforts, some of the products listed on the site may be incorrectly priced. Moreover, the prices of the products do not include extra costs, such as: shipping costs and products’ custom clearance (taxes and import duties – for non E.U. countries) which are charged to the recipient. 

For your very own convenience, we suggest the following payment methods for your purchases:

A. Cash on Delivery (only for orders delivered to Greece)

If the total amount of your order is below 1.500,00 euros and the delivery’ s destination is Greece, you can choose the Cash On Delivery type of transaction (COD), where you make the payment at the time and place of the order’ s delivery. The COD fee is included in the shipping costs, which amount to 5,00 euros. The transport company we collaborate with for that type of transaction is: Geniki Taxydromiki.

Β. Bank Deposit

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

You can deposit the equivalent of your order at ZOLOTAS JEWELERS S.A. bank account, strictly within 5 days, counting from the date that your order has been registered. If not, your order will be cancelled.

Please fill the Statement of Deposit (Bank document of payment) with:

1.     Your full name

2.     Your order’s number, which will be sent to you via e-mail, after your order’s checkout process.

You may also send us the bank’s Statement of Deposit via e-mail at [email protected] or call us at (+30) 210 9515001.

You can deposit the equivalent of your order at the following bank account:

BANK NAME: National Bank of Greece

ACCOUNT NUMBER: 147-470-91529

IBAN: GR 5801 1014 7000 0014 7470 91529 

SWIFT: ETHNGRAA

BENEFICIARY NAME: ZOLOTAS JEWELERS S.A.

Your order will not be dispatched until we receive your payment.

C. Credit Card

When purchasing a product from our multistore, you need to add a billing address.

If you choose a Greek one, or an International one – EXCLUDING FRANCE:

You will be redirected to the e-POS platform of AlphaBank, a pioneer in the field of secure electronic transactions, which guarantees the credibility and security of your purchases.

Your card data will not be stored anywhere and it is not released to any third parties whatsoever (not even to the provider of the product you are buying). ZOLOTAS JEWELRY S.A. does not collect or store your card data. That is the reason why you need to re-enter your card data every time you purchase products from our online store.

If you choose a French billing address:

You will be redirected to the e-POS platform of Credit du Nord, which guarantees the credibility and security of your purchases.

Your card data will not be stored anywhere and it is not released to any third parties whatsoever (not even to the provider of the product you are buying). LA CHRYSOTHEQUE S.A.S. does not collect or store your card data. That is the reason why you need to re-enter your card data every time you purchase products from our online store.

D. PayPal

When choosing to pay through PayPal you will be forwarded to PayPal’s official website (secure online transaction system) where you can pay either with your credit/debit card or through your PayPal account. The process of payment through PayPal is fully automated. During this process any personal information (including your credit card number) is not stored in the system of ZOLOTAS JEWELERS S.A. 

Orders and shipping are available to most countries. Contact us at [email protected] for more information, or at [email protected] if you wish to get a French reply.

Order cancelation:

You can cancel your order only in the two following cases:

1. Before completing and verifying your order 

Through the online order process you can go to “My Shopping Bag” and click on the ‘X button (Remove).

2.  After completing your order, ONLY IF it has not yet been dispatched*

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

Please contact us at (+30) 210 9228898 and request the product’s cancelation.

*The dispatch date will be announced to you at the order’s confirmation email.

For purchases made through our website: www.zolotas.fr

Please contact us at (+33) 171183268 and request the product’s cancelation.

*The dispatch date will be announced to you at the order’s confirmation email.

A. Orders from Greece 

Free shipping cost for orders above 150,00 €. For orders below 300,00 €, the delivery cost is 5,00 €.

B. Orders from E.U. countries, INCLUDING FRANCE

Free shipping cost for orders above 300,00 €. For orders below 300,00 €, the delivery cost is 20,00 €.

C. Orders from non-E.U. countries

Free shipping cost for orders above 500,00 €. For orders below 500,00 €, the delivery cost is €35,00 €.

ATTENTION

For non-E.U. countries (Category C), the product’s custom clearance is an extra cost charged to the recipient. Custom clearance charges vary depending on the applicable taxes of each country.

Our Customers Service Department will inform you about the total cost of your purchase, via email.

The delivery time is estimated to be 7 to 15 working days.

You have the right to ask for a refund and to return a product, strictly within 14 days, counting from the date you have received your order. 

By requesting a refund you will be charged with:

• The shipping cost

• The insurance cost

• The product clearance cost (regarding non-E.U. Countries)

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

Refund Process:

1. Contact the Zolotas e-Shop Customer Service by email at [email protected] or by calling (+30) 210 9228898 within the above period of 14 days.

2. The Customer Service Department will send you the ‘withdrawal form’.

3. Send us back the above form completed via Fax at (+30) 2109230937 or email at [email protected]. 

Refund is accepted only if each product you wish to return:

1. Is in the same excellent condition as delivered, untouched and unused, inside the Zolotas packaging. 

2. Has been received, checked and approved by the company.

3. Is accompanied by the original receipt and all other documents of purchase.

For purchases made through our website: www.zolotas.fr  

Refund Process:

1. Contact the Zolotas e-Shop Customer Service by email at [email protected] or by calling (+33) 171183268 within the above period of 14 days.

2. The Customer Service Department will send you the ‘withdrawal form’.

3. Send us back the above form completed via email at [email protected].  

Refund is accepted only if each product you wish to return:

1. Is in the same excellent condition as delivered, unused, inside the Zolotas packaging. 

2. Has been received, checked and approved by the company.

3. Is accompanied by the original receipt and all other documents of purchase.

If all the above conditions are fulfilled, the refund will be sent to you within 30 days, counting from the date of validation of return. 

When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.

You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order. 

By requesting an exchange you will be charged with:

• The shipping cost

• The insurance cost

• The product clearance cost (regarding non-E.U. Countries)

If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases.

For purchases made through our websites: www.zolotas.gr and www.zolotasjewelry.com

Return Process:

1. Contact the Zolotas e-Shop Customer Service, by sending an email at [email protected] or by calling (+30) 210 9229905, within the above period of 30 days.

2. The Customer Service Department will send you the ‘Return of Products’ form.

3. Send us back the above form, completed via Fax at (+30) 2109230937 or email at [email protected]. 

For purchases made through our website: www.zolotas.fr

Return Process:

1. Contact the Zolotas e-Shop Customer Service, by sending an email at [email protected] or by calling (+33) 171183268, within the above period of 30 days.

2. The Customer Service Department will send you the ‘Return of Products’ form.

3. Send us back the above form, completed via email at [email protected]. 

Returns are accepted only if each product you wish to return:

1. Is in the same excellent condition as delivered, untouched and unused, inside the Zolotas packaging. 

2. Have been received, checked and approved by the company.

3. Are accompanied by the original purchase receipt and all other documents.

When your order has been delivered, we recommend you to personally check the packaging and the product’s condition.

Change of already returned products will not be allowed.